In instituting the backup, we have had several site errors and problems being reported. We’ve answered these as best we can but the information is a bit scattered across several different locations. Some things are still not resolved but we’ve compiled the information we can give you here.

Please read through this thoroughly before starting a thread, sending a trouble ticket or any of the like.

My account is gone
It doesn’t recognize my email address
Almost all accounts are still there, you just may not be able to see them yet. The exception is if you are a new member and registered this summer. In this case, you may need to register again. HOWEVER, please do not do so for a few days as you may end up with a duplicate account. If you are not a new member and your account is still not showing: be patient. We’re working on it. Reminder: if you are a member and not an author (meaning you have not posted a story at the archive) you cannot use the search function to look for your account. You will have to use the alphabetical list. This includes persons whose first story was awaiting validation at the time of the server crash.

My password doesn’t work
First, search for your penname at the archive. If your penname is there:, try your current password again. If you have changed your password this summer, try the old password. If that doesn’t work, request a new password. If that doesn’t work, submit a trouble ticket but expect it to be a few days before we can assist you with your account info. If your penname is NOT there: you aren’t having a password problem, you are having an account problem. Go read the section above.

My favorites count is off
The number of people who “favorited” me is off
My review responses are missing
My reviews are missing
The reviews I left are missing
My trusted status is gone
We are still working on this but it is likely you are going to lose some of these. A back up takes the site back to the way it existed at a past set date which means things after that date are no longer there. You can wait for us to try and resolve this (we can’t guarantee this but we are still trying) or you can go do some reviewing and “favoriting” while we are working on the problem. I promise – if the old reviews do show up, we won’t come after you for review spamming if you end up with duplicate reviews on your account or being posted by you.

My story is missing
My chapter is missing
Check your account area first. If your chapter is showing “waiting” that means it’s still sitting in the queue. If your chapter shows “rejected”: it was rejected and will need to be resubmitted as usual. If your chapter is not there: You will need to submit it. It will be awhile before we start validating so please, don’t harass the staff about validation time while so many other issues are still being worked on. In all likelihood, we won’t respond at all to those type of inquiries.

My chapters are out of order
I have duplicate chapters showing
Go to your account area. Under your controls, you can delete and rearrange your chapters as needed. A note on this: even if you don’t have this problem NOW it may occur as we start validating. If a duplicate chapter happens to appear in your account one day it is likely because we validated your chapter and then the backup occurred and a duplicate of your chapter was submitted to the queue. We can’t control that (or check every story to see if it is a duplicate) and will merely go ahead and validate/reject it. If that happens, just simply go to your account and delete the duplicate. There is no need to report it to staff.