HPFF is stable and (finally!) up and running once again. Unfortunately, some newer accounts, reviews and the like were lost in the process. We retained as much as we possibly could but some things just didn't make it through the ordeal and now its time to get to work solving the individual issues of our loyal, faithful members.

Please read through this thoroughly before starting a thread, sending a trouble ticket, etc

My account is gone
It doesn't recognize my email address
First, check to make sure your account is still there by using the search function rather than just attempted to log in. Reminder: if you are a member and not an author (meaning you have not posted a story at the archive) you cannot use the search function to look for your account. You will have to use the alphabetical list. This includes persons whose first story was awaiting validation at the time of the server crash. If it is not there you will need to re-register for an account. If it is there you are having a password issue and not an account issue, please read below.

A very rare if: if your story is in the archive but your name is not showing attached to, notify the staff by posting here

My password doesn't workFirst, search for your penname at the archive. If your penname is there:, try your current password again. If you have changed your password this summer, try the old password. If that doesn't work, request a new password. If that doesn't work, notify staff by posting here

If your penname is NOT there: you aren't having a password problem, you are having an account problem. Go read the section above.


My favorites count is off
The number of people who “favorited me is off
My review responses are missing
My reviews are missing
The reviews I left are missing
Unfortunately, they are gone. We will be starting a reviewing spree here in the forum in the coming days to help everyone try and get some of their reviews back but, sadly, we can't retrieve the ones that are no longer there.


My Trusted Author Status is Gone
Notify staff by posting here. Although we will attempt to correct this, we will be checking every account prior to moving someone to trusted so if you've broken the rules since receiving your TA status, don't count on getting it back.


My story is missing
My chapter is missing
Check your account area first. If your chapter is showing waiting” that means it’s still sitting in the queue. If your chapter shows rejected”: it was rejected and will need to be resubmitted as usual. If your chapter is not there: You will need to submit it. Unfortunately, if the story or chapter is no longer in your account we can not retrieve it.


My chapters are out of order
I have duplicate chapters showing
Go to your account area. Under your controls, you can delete and rearrange your chapters as needed. A note on this: even if you don't have this problem NOW it may occur as we start validating. If a duplicate chapter happens to appear in your account one day it is likely because we validated your chapter and then the backup occurred and a duplicate of your chapter was submitted to the queue. We can't control that (or check every story to see if it is a duplicate) and will merely go ahead and validate/reject it. If that happens, just simply go to your account and delete the duplicate. There is no need to report it to staff.